Job Description

Wine And Beer Steward

To be passionate and knowledgeable about wine and beer as well as building strong and effective relationships with customers. Wine and Beer Stewards must engage with both customers and Team Members to promote the sale of all alcoholic and nonalcoholic beverages as well as prepared and non-prepared foods. Wine and Beer Stewards must create an inspiring customer experience and provide exceptional customer service while interacting with customers.

Job Responsibilities

• Learn, live, and support Greer's vision and mission.
• Promote Greer's gold star customer service, work collaboratively with the team, and uphold all the company standards, policies, and procedures.
• Adapt to a fast-paced work environment and multitask.
• Greet and interact with customers in a friendly manner.
• Promote alcohol beverages through hand selling, cross merchandising, educational handouts and educating other key team members, especially during peak hours.
• Monitor and control inventory by working with sales representatives and merchandisers to ensure that we have the correct shelf and display inventory for projected sales including additional displays.
• Manage overstock issues including working overstock inventory to the shelf and making TRP requests.
• Monitor vintage dating for wine including refusing old vintage dated wines and notifying the DSD buyer of problems.
• Monitor beer inventory for close dated and outdated beer issues including refusing any close dated product.
• Monitor and control alcohol beverage supplier orders.
• Assist in the selection, quantity, and location for displays by working with store director to develop a weekly and monthly display plan including cross merchandising. Review weekly ad plan for items that will require displays.
• Implement monthly display plan for mandatory display programs.
• Participate in Greer's wine and beer tasting events or classes and actively market these events to customers and team members.
• Assist with demonstrations and other store events.
• Maintain department shelf conditions and cleanliness including completing price changes, shelf, and display sign maintenance; execute new and discontinued items and dusting of product and shelving.
• Stay current on alcohol beverage and food trends and new items relevant to department.
• Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or customer experience.
• Share our passion for products by being familiar with products and services and actively seeking and sharing that information.
• Take orders accurately and prepare beverages and/or food according to company procedures.
• Answer questions about the menu as well as promote and recommend menu items.
• Operate cash register, including handling cash and taking payment.
• Adhere to food safety procedures and policies.
• Operate equipment and tools as trained.
• Keep work environment clean, sanitary, and organized.
• Maintain inventory and adhere to company procedures to ensure freshness and quality.
• Meet all work schedules and comply with all time and attendance policies.
• Adhere to all federal, state and local regulations.
• Perform any other duties as assigned.

The company may revise this job description and responsibilities at any time as well as require team member to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

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